FAQ
How long will delivery take?
Estimated delivery times:
- United States: 4–7 business days
- Canada: 4–7 business days
- United Kingdom: 3–6 business days
- European Union: 3–8 business days
- Australia: 5–8 business days
- Other countries: 4–10 business days
Please note that actual delivery times may vary slightly due to customs clearance or local postal conditions.
Do you offer international shipping?
Yes! We proudly ship worldwide. Shipping fees and estimated delivery times will be calculated and displayed at checkout based on your location.
Can I return or exchange my order?
Yes. We accept returns within 30 days of delivery for non-customized products. Items must be unused, in their original condition, and in the original packaging.
Please note that customized or personalized items are non-returnable.
How do I request a return?
Please contact our customer support team at support@dumpling-squishy.com with your order number and a brief explanation. We will provide detailed return instructions within 2 business days.
What should I do if I receive a damaged or incorrect item?
We’re very sorry for the inconvenience. Please email support@dumpling-squishy.com within 7 days of receiving your order and include clear photos of the issue. We will arrange a replacement or refund as quickly as possible.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it anytime to check the delivery status of your package.
Are your Dumpling Squishies safe and durable?
Yes. Our Dumpling Squishies are made from high-quality, soft, slow-rebound materials. They are designed for repeated squeezing, helping relieve stress while maintaining their shape over time.
I have another question — how can I contact you?
You can reach our support team anytime at support@dumpling-squishy.com. We typically respond within 2 business days.