Shipping policy
Order Processing
All orders are processed within 2 business days after payment is successfully received.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email sent to your order email address, which includes your tracking number so you can monitor the delivery status.
Shipping Time
Estimated delivery times:
- United States: 4–7 business days
- Canada: 4–7 business days
- United Kingdom: 4–7 business days
- Australia: 5–10 business days
- Rest of the World: 7–12 business days
Please note that delivery times are estimates and may vary due to factors such as customs processing, carrier delays, or high-demand periods.
Shipping Fees
Shipping fees (if applicable) will be calculated and displayed at checkout before completing your purchase.
Returns & Refunds
We accept returns within 30 days of delivery, provided that:
- The item is unused
- The item is in its original condition and packaging
To initiate a return, please contact our support team at:
support@dumpling-squishy.com
Include your order number and reason for return in your email. Our team will provide return instructions within 1–2 business days.
Important Notes
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Items returned without prior authorization may not be accepted.
- Refunds will be processed after we receive and inspect the returned item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will resolve the issue as quickly as possible.